Privacy Policy

Your personal data

This policy explains how Cornwall Heritage Trust uses the personal information provided by you and how we will communicate with you.  We respect the rights of our members and supporters to privacy and confidentiality and we promise to keep your information secure.  This includes the use of cookies on our website and how we use them.

Who we are

Cornwall Heritage Trust is what’s known as the ‘Controller’ of the personal data that you provide to us.

If you have any questions about this you can contact our office on 01209 707 008, email or write to us at Cornwall Heritage Trust, GO3, The Percy Williams Building,  Krowji, West Park, Redruth, Cornwall, TR15 3AJ

What we need

We only collect basic personal information about you; which includes name, address, email address and telephone number.  This information is collected from membership registration forms, online registration forms, Gift Aid declarations and donations.  We would be grateful if you would inform us if any of your contact details change so that our records remain as up to date as possible.

Why we need it


We need to know your basic personal data in order to process your membership application and/ or annual renewal.  In order to provide you with newsletters, annual reviews and AGM notifications as part of your membership we need your full name and postal and email addresses, we also ask for a contact telephone number in case we have any queries.

Gift Aid

Basic personal information is also used for the processing of Gift Aid declarations.


Basic personal information is collected in order to acknowledge and record a gift.

What we do with it

All the personal data we collect is processed by our staff in Cornwall and securely stored in our cloud-based membership database with paper copies and electronic back-ups stored in locked cabinets in our offices.  Your privacy is of paramount importance to us.

From time to time we may send additional communications, to promote fundraising campaigns for example.  These will only be sent where we have express permission from you to communicate in this way.  There will always be a method to opt out of further communications of this type e.g. via an unsubscribe button at the bottom of an email.  Please note that it is not possible to opt out of statutory communications such as AGM notifications and you will continue to receive these even if you have opted not to receive marketing communications.

We process card transactions through PayPal* and do not have access to your credit/ debit card details.

What we DO NOT do

  • We will never sell your data to anyone else or share it without your permission
  • We do not put undue pressure on you to make a gift or renew your membership subscription
  • We will not contact you if you have asked for your details to be removed from our records or if you have asked not to be contacted using a specific method e.g. text message

How long we keep it

We will keep your data for the period of your membership.  Membership subscriptions are renewable annually and we will contact you to remind you of your renewal.  If we do not hear from you for a period of 2 years we will contact you again to ask if you would like to remain in our records and renew your membership.  If we do not hear from you after this period we will write to you to advise that we have removed you from our members database and your membership benefits will cease.

We are required by UK law to retain Gift Aid declarations and records.

What are your rights?

You have a right to request to see the information that we hold about you and have it corrected or deleted if necessary.

If you wish to make an enquiry about your personal data, you can contact our Data Protection Officer via

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can raise the matter with the Information Commissioner’s Office (ICO), their website is


Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience.  As a rule, cookies will make your browsing experience better.  We do not use cookies that store financial or personal information that enables us to identify you.

You may prefer to disable cookies on this site and on others.  The most effective way to do this is to disable cookies in your browser.  We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.  However, you may wish to note that this may mean that certain functions on our website will not work correctly without the cookies.

For more information about the cookies we use please refer to our Cookie Policy.

Links to other websites

We are keen to share details of other groups and organisations that may be of interest to you by providing links to their websites; however once you leave our site we do not have any control over that website.  Responsibility for your privacy will no longer lie with us and we urge you to ensure that you are protected by checking the organisation’s privacy policy.